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Frequently Asked Questions

We've compiled a list of answers to common questions.

We accept cash, bank drafts, email transfers, internal bank transfers, and wire transfers (for larger amounts) as payment for Bitcoin or any other cryptocurrency we sell to you.

We can pay you out in your choice of cash, e-transfer, bank draft, check, internal bank transfer,  or wire transfer (for larger amounts) when you sell cryptocurrency to us.

Yes, we do! If you are not an experienced Bitcoin user there is no need to worry. As a client of ours, we will gladly (and patiently) take you through the steps of creating a Bitcoin wallet and backing it up so that even if you lose your device you can still recover your coins. We will show you how to send and receive coins, tell you what information to share with others and what to keep to yourself, and make sure that when you leave you feel comfortable and in control of your Bitcoin. It’s simpler than you think!

We recommend that all of our customers store their cryptocurrency on an offline hardware wallet as the safest option. We are an authorized retailer of Ledgers and have the Ledger Nano S and Ledger Nano X in stock.

A hardware wallet is a special type of Bitcoin wallet in which your private keys are both generated and stored offline. This represents a significant upgrade in security from a “hot wallet” on your phone or computer, since these are connected to the internet. Hardware wallets are small, convenient, and easy to use. We highly recommend them for anyone with more than a few hundred dollars invested in Bitcoin. We do offer them for sale, and we will gladly help you set yours up and show you how to use it.

The main differences are in price and storage capacity. A Nano X costs more than what you’ll pay for a Nano S. But, the larger device features Bluetooth and a longer battery life. For apple users, the Nano X also has compatibility with iPhones. Moreover, users can maneuver between up to 100 crypto apps on the Nano X compared to up to six on the Nano S. 

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